At The Jackets Club, we value your satisfaction and understand that plans can change. To make things simple, we offer a flexible and transparent cancellation process that puts our customers first.
1. Cancellation Time Frame
You can cancel your order within 24 hours of placing it.
If you contact us before your order has been dispatched, we’ll cancel it right away and issue a full refund.
2. Orders Already Dispatched
Once an order has been shipped, it can no longer be canceled. However, you may still return the item for a refund in accordance with our [Returns & Exchange Policy].
3. Refunds for Canceled Orders
If your cancellation request is received within the allowed 24-hour window:
A full refund will be issued to your original payment method.
Refunds are typically processed within 24–48 hours, and the amount usually appears in your account within 7 business days.
We do not charge any cancellation or restocking fees.
4. How to Request a Cancellation
To cancel your order, please contact our customer service team as soon as possible:
Email: info@thejacketsclub.com
Phone: +1 850-330-7112
Please include your order number or registered email address for faster processing.
Our team will confirm if your order is still eligible for cancellation.
5. Conditions for Successful Cancellation
A cancellation can only be approved if:
The order has not yet been shipped or handed over to the courier.
The request is made within the 24-hour period after the purchase.
If the order has already been dispatched, you can still return it once delivered, as per our return policy.
6. Non-Cancellable Orders
Some orders cannot be canceled once processing begins, including:
Orders already shipped or out for delivery.
7. Cancellations by The Jackets Club
In rare cases, The Jackets Club may cancel an order on our end if:
The product is out of stock or unavailable.
Payment authorization fails.
There is a pricing or listing error.
The order is flagged for fraudulent activity.
If this happens, you will be notified immediately and a full refund will be issued.
8. Updates to This Policy
We may update or revise this policy periodically to ensure fairness and transparency.
Any changes will be published on this page with the updated effective date.
The Jackets Club – Committed to a Hassle-Free Shopping Experience.
Contact US
Business Number: +1 850-330-7112
Support Email: info@thejacketsclub.com
Customer Support: Email & Calls (During Office Hours)
Business Days & Hours: Monday To Friday 9 AM To 5 PM (GMT)
USA Address: 238 E Park Ave Tallahassee, FL 32301, USA