Frequently Asked Questions – The Jackets Club
📦 Order Processing, Shipping & Delivery
Processing & Handling: We typically take 2–3 business days to process and prepare your order before dispatch.
Shipping: Once shipped, your parcel usually arrives within 4–5 business days.
Total Delivery Time: From placing the order to receiving it, the estimated delivery time is 6–8 business days.
🌍 Shipping & Coverage
Q: Do you ship worldwide?
A: No, we currently ship only within the USA. All orders are delivered exclusively to U.S. addresses.
🔁 Returns, Refunds & Exchanges
Q: What if I need to return or exchange my order?
A: We offer a 30-day Easy & Free Return/Exchange Policy.
If your jacket doesn’t fit right, the color isn’t what you expected, or it arrived damaged, simply contact us via:
Emai: info@thejacketsclub.com
phone: +1 850-330-7112
We’ll gladly exchange or refund your item—no restocking fees, no hassle, and a 100% Money-Back Guarantee.
⏰ Order Cut-Off Time
Q: When do you process daily orders?
A: Orders placed before 5:00 PM (GMT) are handled the same business day. Orders received after this time are processed the next business day.
📏 Size Selection
Q: How do I find my perfect size?
A: Each product page features our detailed Size Chart and a comprehensive Size Guide to help you choose the best fit based on your body measurements and shape.
📧 Order Confirmation & Emails
Q: Why is it important to check my email?
A: After placing your order, all updates including order confirmation, shipping status, and tracking number are sent to your registered email.
(Tip: If you don’t see it in your inbox, please check your Spam or Junk folder.)
🎨 Color Variation
Q: The jacket I received looks slightly different from the website why?
A: Slight shade variations may occur due to lighting during photography or different screen calibrations. Before ordering, please review the product’s full color and material specifications to know exactly what you’re getting. If you still have concerns, contact us anytime before placing your order we’ll be happy to assist!
💳 Payment Issues
Q: My payment didn’t go through. What should I do?
A: Please check the following:
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Card expiration date
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Billing address accuracy
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Sufficient balance or limit
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Correct card number
If the issue persists, contact our Support Team, and we’ll guide you through completing your purchase.
🧾 Order Modification
Q: Can I change my order after placing it?
A: Yes, you can modify your order within 24 hours of purchase by emailing us. Once your jacket moves into production or shipping, we can’t make changes but you’ll still have the option for a free exchange under our 30-day policy.
👤 Guest Checkout
Q: Do I need an account to shop?
A: Not at all! You can checkout as a guest. However, creating an account lets you track your orders, view your purchase history, and enjoy faster checkout next time.
🚚 Tracking Your Order
Q: How can I track my shipment?
A: Once your order ships, you’ll receive an email with your tracking number and carrier link. You can also visit our Order Tracking Page for real-time updates.
📄 Missing Order Details
Q: I didn’t receive my order confirmation what should I do?
A: Contact our support team at info@thejacketsclub.com for assistance.
We’ll verify your order and resend your invoice copy promptly.
(Don’t forget to check your spam/junk folder!)
💰 Payment Methods
Q: What payment options do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Maestro, Discover, Diners Club,)
Plus Shop Pay, Google Pay, and Apple Pay all processed through secure encrypted gateways for complete protection.
🔐 Secure Shopping
Q: Is shopping online safe on your website?
A: Absolutely. Our platform uses SSL (Secure Socket Layer) encryption to ensure all transactions and data remain 100% secure.
🎟 Coupon Codes
Q: How can I use a discount code?
A: Enter your coupon code during checkout. If you forget to apply it, contact us at info@thejacketsclub.com and we’ll adjust it for you.
🎁 Gift Cards
Q: Do you offer gift cards?
A: Not yet but stay tuned! We’re working on adding digital gift cards soon. Follow us on social media or subscribe to our newsletter for updates.
🐂 Leather Quality
Q: What kind of leather do you use?
A: The Jackets Club uses premium full-grain and top-grain leather both known for durability, texture, and timeless appeal. Full-grain leather develops a natural patina, while top-grain offers a sleek, smooth finish.
🧴 Leather Care
Q: How do I care for my leather jacket
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Use a leather conditioner every few months to prevent cracks.
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Wipe with a damp cloth and mild cleaner for light stains.
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Avoid water exposure and harsh chemicals. Refer to our Leather Care Guide for detailed instructions.
🧠 Real vs Faux Leather
Q: What’s the difference between genuine and faux leather
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Genuine Leather: Made from real animal hide, naturally breathable, and ages beautifully.
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Faux Leather: A synthetic, vegan-friendly alternative more affordable but less durable.
📐 Fit & Comfort
Q: How should a leather jacket fit?
A: It should feel snug but not tight. The shoulders should align properly, sleeves reach your wrists, and the chest allow light layering. Use our Size Guide for a perfect fit.
🌱 Sustainability
Q: Are your jackets environmentally friendly?
A: We source our leather from eco-conscious tanneries that minimize waste and chemical use. Plus, our jackets are built to last, reducing the need for frequent replacements.
🌬 Leather Smell & Maintenance
Q: How can I remove the leather smell?
A: Air out your jacket regularly, use mild cleaners, or place it in a ventilated area with baking soda overnight. The odor naturally fades over time.
💨 Cleaning Tips
Q: Can I use vinegar or baking soda on leather?
A: Yes diluted vinegar can safely clean leather (always spot-test first). Baking soda absorbs odors but should not touch leather directly.
🚚 Free Return Shipping
Q: Do you charge for return shipping?
A: Never! All returns and exchanges are free we’ll email you a prepaid return label for hassle-free service.
🧍♂️ Sizing Help
Q: Who can help me choose the right size?
A: Our Fitting Experts are happy to guide you. Reach out via Call or info@thejacketsclub.com for personalized assistance.
🔔 Return/Exchange Updates
Q: Will I be notified once my return or exchange is processed?
A: Yes, you’ll receive an email confirmation once your return, refund, or replacement has been completed.
🚚 Shipping Cost
Q: What are your shipping charges
A: We offer Free Shipping within the USA no hidden fees or minimum order value required.
📬 Address Changes
Q: Can I change my shipping addres
A: Yes, as long as the order hasn’t shipped. Contact us immediately with your order number and updated details.
🏠 Missed Delivery
Q: What if I’m unavailable at the time of delivery?
A: You can authorize someone else to receive your package or contact the courier to reschedule. You’ll receive courier contact details in your shipping email.
☎ Contact Support
Q: How can I reach The Jackets Club team?
A: You can contact us via:
Business Number: +1 850-330-7112
Support Email: info@thejacketsclub.com
Customer Support: Email & Calls (During Office Hours)
Business Days & Hours: Monday To Friday 9 AM To 5 PM (GMT)
USA Address: 238 E Park Ave Tallahassee, FL 32301, USA
You can reach us anytime during working hours:
We’re always happy to assist you with your order, fit guidance, or general inquiries.